Customer Service

Name: ______________________   Date: ____________

Use the clues to fill in the crossword.

Across

  1. 3. A customer of a hotel or restaurant etc (5)
  2. 4. An inclination to support or be loyal to or to agree with an opinion (8)
  3. 7. Manner of acting or controlling yourself (8)
  4. 9. The act of beginning something new (plural) (13)
  5. 13. Activity leading to skilled behavior (8)
  6. 14. An expression of regret at having caused trouble for someone (7)
  7. 16. The condition of being honored (6)

Down

  1. 1. How something is done or how it happens (plural) (7)
  2. 2. Treating others with care and consideration (7)
  3. 5. To recognize with gratitude (11)
  4. 6. A loving feeling (6)
  5. 8. To declare to be true or admit the existence or reality or truth of (11)
  6. 10. Showing skill and sensitivity in dealing with people (7)
  7. 11. Using or enjoying something jointly with others (7)
  8. 12. To make better (7)
  9. 15. Showing regard for others in manners, speech, behavior, etc (6)